COMPLIMENTS & COMPLAINTS
Our Voice Our Choice welcomes your feedback, whether it be a compliment, a complaint or a suggestion.
We regularly obtain feedback through our satisfaction surveys, discussions with family and by listening to what our people and team tell us. We also are well connected to our community, and we welcome feedback from all.
In accordance with the Complaints, Compliments & Suggestions Policy of NDIS, we aim to facilitate the fair, prompt and confidential resolution of all complaints. View the full policy here.
For complaints we will:
* Treat your complaint seriously
* Acknowledge receiving your complaint, verbally or in writing, within 5 days
* Investigate your complaint within 20 days from the date of acknowledgement
* Inform you if it will take longer to process your complaint, and explain why
View the full complaints process here.
EASY READ COMPLAINTS
Contact us here to make a Compliment, Complaint or Suggestion.