The Six Service Standards

The Six Service Standards

Our Voice Our Choice operates under the 6 service standards:

1.Rights

 

The service promotes individual rights to freedom of expression, self-determination and decision making and actively prevents abuse, harm, neglect and violence.

 

2.Participation and Inclusion:

 

The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

 

3.Individual Outcomes:

 

Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

 

4.Feedback and Complaints:

 

Regular feedback is sought and used to inform individual and organisation wide service reviews and improvement.

 

5.Service Access:

 

The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

 

6.Service Management:

 

The service has effective and accountable service management and leadership to maximise outcomes for individuals.

 

The full standards may be found here:

 

https://www.dss.gov.au/sites/default/files/documents/12_2013/nsds_web.pdf

Our Voice Our Choice Pty Ltd

ACN 617 783 463

A registered NDIS provider